Last updated: September 2025

FloodForce Ltd (“we”, “us”, “our”) operates the website floodforce.co.uk (the “Site”).
We are committed to protecting and respecting your privacy.

We act as the data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact details:

• Company: FloodForce Ltd
• Email: info@floodforce.co.uk

We may collect the following personal data when you use our Site or request a quote:

• Name, email, phone number, postal address
• Property or project details for flood protection services
• Communications you send us (emails, forms, calls)
• Technical data such as IP address, browser type, cookies, and usage data
• Marketing preferences (where you consent)

We do not intentionally collect “special category” data unless you provide it voluntarily.

We process your data for the following purposes:

• To respond to quote requests and provide our services
• To communicate with you about enquiries, projects, or support
• To operate and improve our website (analytics, troubleshooting, security)
• To send marketing emails (only if you have opted in)
• To comply with legal and regulatory obligations

Our lawful bases under UK GDPR are:

• Contract – providing quotes and services you request
• Legal obligation – complying with tax, regulatory or legal duties
• Legitimate interests – operating and protecting our business and website
• Consent – for marketing communications (you can withdraw this at any time)

We use cookies and similar technologies to improve functionality and measure performance.

We may share your data with:

• Service providers (hosting, IT, analytics, email delivery)
• Professional advisors (accountants, lawyers, auditors)
• Subcontractors involved in delivering services
• Regulators or authorities where legally required

We do not sell or trade your personal data.

We retain data only as long as necessary:

• Quotes and service records: up to 6–7 years
• Marketing data: until you withdraw consent
• Website logs/analytics: typically 6–24 months

You have the right to:

• Access your data
• Correct inaccuracies
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing (including marketing)
• Request data portability (where applicable)
• Withdraw consent at any time
• Complain to the Information Commissioner’s Office (ICO)

To exercise these rights, email: info@floodforce.co.uk

We use appropriate technical and organisational measures to protect your data, such as encryption, access controls, and secure backups through our 3rd party hosting platform.
If a significant data breach occurs, we will notify you and the ICO where legally required.

Our services are intended for adults (18+). We do not knowingly collect data from children under 16.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.

FloodForce Ltd

• Email: info@floodforce.co.uk